Case Study: Waukesha County achieves 24/7 reliable voicemail and seamless Octel replacement with AVST's CX-E

Waukesha County Replaces Legacy Octel® with CX-E®

Waukesha County Government, a growing Wisconsin jurisdiction with about 1,500 employees across 20 departments, relied on a 36‑port Octel VMX 300 voicemail system since 1991 to handle roughly 119,000 calls per month. Aging hardware made parts scarce, maintenance costly and administration unreliable, while departments—from emergency services to courts—required uninterrupted, interoperable communications that would work with their Centrex system and a future move to IP telephony.

The county chose AVST’s CX‑E for its full feature set, Octel-like user interface and proven reliability; reseller ACP remotely migrated prompts, programmed the system and completed the physical cutover in 90 minutes. CX‑E delivered faster administration (auto‑attendant changes in under 20 minutes), a jury‑duty automation workflow, a seamless user transition and a Support Plus plan offering 24x7 maintenance and rapid response, giving the county a more reliable, modern messaging platform with minimal disruption.

Waukesha County

Becky Calder

Telecom Specialist, Waukesha County.