Case Study: University of Washington achieves reliable, scalable unified messaging for 18,000 users with AVST's CX-E

University of Washington Deploys AVST’s CX-E to 18,000 Users

The University of Washington, a large public research university with 54,000 students and 18,000 faculty and staff, needed to replace its end-of-life Octel 350 voicemail system with a solution that could integrate with its Avaya telephony, support mixed email platforms (Gmail and Exchange, with Office 365 planned), minimize disruption across 200+ buildings and global research sites, and handle extremely high volume—up to 300,000 calls per month—while delivering advanced unified communications and mobile features.

After evaluating competitors, UW selected AVST’s CX-E for meeting all requirements and ease of administration. CX-E was rolled out in phases using Octel TUI emulation for a smooth cutover, backed by Neverfail high-availability architecture and AVST’s Premium XpressCare support; today CX-E serves all 18,000 users (and Harborview Medical Center), provides unified messaging across email systems, reliably supports heavy call volumes, and continues to evolve through an ongoing partnership with AVST.

University of Washington

Steve Mack

Manager of Telecom Operations, University of Washington