Case Study: Pittsburgh Steelers achieve improved executive mobility and efficiency with AVST’s CX-E (Atom)

Pittsburgh Steelers Score with AVST’s Mobile Applications

The Pittsburgh Steelers, a multi-site NFL organization with operations at Heinz Field, the UPMC Sports Performance Complex and a separate e‑commerce center, faced an outdated voicemail and call-processing system that hindered staff and executive mobility and struggled to handle high fan call volumes. IT leadership needed a modern, reliable unified communications solution with automated attendant, unified messaging and mobile capabilities to connect people across locations and on the road.

Working with reseller Dagostino, the team deployed AVST’s CX‑E platform (fronting an Alcatel‑Lucent PBX) and the Atom personal assistant. The solution delivered speech-driven, hands‑free call control, location‑based routing to a single number, unified voicemail access and a customizable automated attendant for peak-season traffic—boosting executive efficiency, improving reachability and simplifying call handling across all three sites.

Pittsburgh Steelers

Scott Phelps

Technology Coordinator