Case Study: Alaska Native Tribal Health Consortium achieves reliable, redundant high‑volume call handling for 140,000+ patients with AVST CX-E

Largest Tribal Health Organization Relies on AVST for Heavy Inbound Call Traffic

The Alaska Native Tribal Health Consortium (ANTHC) is the largest tribal health organization in the U.S., serving 140,000+ patients statewide with nearly 2,500 employees and a 150-bed medical center. Faced with an average inbound call volume of about 85,000 calls per month and stringent uptime requirements for life‑safety systems, ANTHC needed a dependable, redundant automated attendant and unified messaging solution that would integrate with its existing Fujitsu PBX while supporting migrations to Avaya and Cisco.

ANTHC deployed AVST’s CX-E UC platform (with Altura handling installation and training), which provided seamless PBX interoperability, Neverfail redundancy, and multiple time- and location‑based automated attendant menus. The solution delivers unified messaging to the entire staff, gives mobile access to voicemail and email, required minimal user retraining, improved responsiveness across divisions, and positioned ANTHC to adopt additional UC features as it grows.

Alaska Native Tribal Health Consortium

David Parker

Director of IT Service Continuity