Case Study: Navy Pier achieves hands-free, intelligent visitor communications with AVST's CX-E

Chicago’s Navy Pier Reaps the Benefits from AVST’s Unified Communications Applications

Navy Pier, Chicago’s 100‑year‑old lakeside attraction that welcomes about 9 million visitors a year, needed to modernize its communications after separating from a shared infrastructure with McCormick Place. Faced with high call volumes—many from visitors driving under hands‑free laws—and a need for secure mobile access and future flexibility, the Pier sought a speech‑enabled, mobile‑friendly UC solution that would improve visitor service and employee productivity.

AVST’s CX‑E platform integrated with the Pier’s Avaya IP telephony to deliver a speech‑enabled automated attendant, intelligent call routing, a virtual personal assistant and a secure mobile client, with on‑premise data protection and interoperability with Exchange and Office 365. The deployment gave callers easy hands‑free access to hours, directions, venues and services, improved call completion and staff accessibility, and future‑proofed Navy Pier’s UC investments for cloud migration.

Navy Pier

Chuck Sansone

Director of IT