Case Study: Amerisure Insurance achieves increased mobility and resilient unified messaging with AVST's CX-E

Amerisure Dials Up CX-E From AVST

Amerisure, a 100+-year-old regional property and casualty insurer with 675 employees across 11 core service centers, faced an end-of-life Avaya INTUITY Audix system and needed a centralized, easy-to-manage communications platform that would support a mobile workforce and ensure high availability across multiple sites.

They deployed AVST’s CX-E as a private-cloud solution with a central server and remote survivable call servers at four offices, supporting VMware and per-user unified messaging storage. CX-E now handles more than 16,000 calls per month, increased employee mobility and efficiency, delivered resilient, secure messaging and disaster recovery, and paved the way to migrate additional locations.

Amerisure Insurance

Lori Wodrich

Voice Communication Analyst for Amerisure