Case Study: Aims Community College achieves seamless Octel voicemail replacement and 30% fewer operator calls with AVST CX‑E

Aims Community College Replaces Octel Voicemail System

Aims Community College, a three‑campus Colorado institution serving more than 15,000 students across 160+ programs, faced an aging Octel voicemail system and rising enrollment that strained campus communications. The college needed a centralized, multi‑site solution to link mixed Avaya IP and digital PBX systems without disrupting users or requiring retraining.

With reseller Hi Country Wire & Telephone, Aims deployed AVST’s CX‑E unified communications platform, using Octel TUI emulation, speech recognition and unified messaging. The switch was seamless (no retraining), reduced inbound operator calls by over 30%, improved mobility, productivity and campus‑wide communications, and centralized administration and survivability across its sites.

Aims Community College

Deb Martinez

Telecommunications Manager, Aims Community college