Case Study: 3Shape achieves global voice consolidation and higher answer rates with AVOXI

3Shape consolidates voice across 30+ markets with AVOXI

3Shape, a global leader in 3D scanning technology for the dental industry, faced significant challenges with its fragmented voice infrastructure. With over 90% of customer interactions happening by phone, the company struggled with siloed tools across 30+ markets, inconsistent call quality, and limited control over outbound calling. To support its ambitious growth strategy, 3Shape partnered with AVOXI to consolidate its global voice operations onto a modern contact center platform.

AVOXI provided a single, centrally managed platform with global coverage, including intelligent caller ID technology. The solution consolidated 3Shape's voice operations across all markets, improved call quality for the majority of customer interactions, and increased outbound answer rates by automatically presenting local numbers. This reduced agent effort and provided a flexible foundation for future innovation, enabling 3Shape to focus on advancing its customer experience strategy.

3Shape