Case Study: a US-based financial trading and brokerage company achieves compliant call record management with Avotus ReflectR

Prominent Financial Trading Organization Turns to Avotus Reflectr to Meet Its Compliance and Regulatory Mandates

A US-based financial trading and brokerage company was challenged by strict stock exchange mandates requiring three-year retention of trader call logs. Their existing system, using Cisco Call Manager logs, produced data that was difficult to interpret, making compliance a cumbersome and error-prone manual process. To solve this, they turned to Avotus Corporation and its ReflectR solution.

Avotus implemented ReflectR to automate the collection, interpretation, and storage of call records. The solution provided easy-to-understand statistics, enabled perpetual data storage, and automated report distribution. As a result, the client can now quickly generate accurate compliance reports, avoid potential penalties, and automatically email updates on trader attendance to relevant departments.