Case Study: a large US school district improves reporting and DID management with Avotus ReflectR

Major School District Signs Avotus Reflectr to Optimize Insights Into Their Uc&c and Call Center Operations

A large US school district found that Cisco UCM's native CAR reporting feature was inadequate for its needs. The district, which supports 24,000 students across 30 schools, needed a better solution for creating custom reports, monitoring its help desk, and efficiently managing its phone numbers. To address these challenges, they turned to Avotus Corporation and its ReflectR platform.

Avotus implemented its ReflectR solution with the Range Manager module, which automated reporting and provided powerful analytics. The school district achieved increased productivity through automation, gained improved real-time monitoring for its call center, and automated its direct-inward-dial (DID) management to reduce costs and improve efficiency.