Case Study: a major Canadian city improves Microsoft Teams reporting and compliance with Avotus ReflectR

Large Canadian City Leverages Insights into UC&C usage with Avotus ReflectR

A large Canadian city faced challenges in managing usage reports, monitoring employee activity, and meeting compliance requirements within its Microsoft Teams environment. Their existing solution could not generate the necessary reports for its unionized workforce, creating risks for audits and business continuity. To address this, the city turned to Avotus Corporation and its ReflectR solution.

Avotus implemented the ReflectR platform to provide real-time monitoring, reporting, and analytics for Microsoft Teams. The solution automated billing reports, established data flows to PowerBI for deeper insights, and provided proactive alerts to prevent data loss. As a result, the city significantly improved UC&C adoption, employee productivity, and regulatory compliance while gaining better oversight for training and cost allocation.