Case Study: a leading financial services company improves UC&C visibility and compliance with Avotus ReflectR

Financial Services Giant Signs Avotus ReflectR to Optimize Insights into UC&C Usage

Leading Financial Services Company, a retirement and life insurance provider in the insurance industry, needed a better way to manage oversight across its upgraded Cisco UCM environment plus Amazon Connect, Microsoft Teams, and legacy Avaya systems. Its existing monitoring and reporting tools could not support real-time analytics, compliance checks, seven-year data retention, active directory consolidation, or manual DID management, so it turned to Avotus Corporation and its ReflectR platform.

Avotus Corporation implemented ReflectR to deliver single-pane-of-glass monitoring, reporting, alerts, and analytics across the client’s UC&C platforms, along with integrations, dashboard customization, and directory consolidation. The result was improved employee productivity, better real-time visibility and call-quality insights, reduced costs and manual oversight, stronger compliance support, and more effective Active Directory management, helping the client simplify operations and increase UC&C adoption.