Case Study: The Royal Hotel streamlines front desk operations with Avon Data

The Royal Hotel - Customer Case Study

The Royal Hotel, a 51-room family-owned hotel in Ventnor on the Isle of Wight, needed a hotel management system that was easy for staff to learn and not overly technical. After reviewing several options, they chose Avon Data for its user-friendly PMS and related features, including Events, Banquet EPOS, HE Secure for online payments, reporting, and dynamic pricing.

Avon Data implemented a full package that also worked with Siteminder as the hotel’s channel manager, helping The Royal Hotel streamline operations and improve reporting across departments. The system made day-to-day front desk work easier, sped up staff training, and saved time by allowing rates to be set in advance and linked online. Donna Reed noted that Avon Data’s support is consistent and responsive, with issues handled quickly by familiar contacts.

The Royal Hotel

Donna Reed

Head Receptionist