Case Study: City of Bend streamlines plan review with Avolve Software’s ProjectDox ePlan

ProjectDox ePlan technology helps Bend provide state-of-the-art, sustainable customer service – even in a recession

The City of Bend, Oregon, faced the dual challenge of managing unprecedented population growth and a subsequent severe economic downturn that forced a 50% reduction in its building department staff. To maintain a high level of customer service despite these pressures, the city turned to Avolve Software and implemented its ProjectDox ePlan solution for electronic plan submission and review.

Avolve Software's ProjectDox provided a complete online system that automated workflows, enabling multiple city departments to collaborate electronically. This eliminated manual steps like mailing paper correction letters and significantly accelerated the review process, with an estimated 50% reduction in time per review cycle. The solution was so successful that within a year, 60% of all plan submissions were electronic, and it received overwhelming praise from local and remote customers for its efficiency and environmental benefits.

City of Bend