Case Study: Pima County achieves faster, more transparent plan reviews with Avolve Software's DigEplan Pro

Pima County, AZ utilizes DigEplanPRO for ePlan review

Pima County, Arizona needed a better way to handle high-volume plan reviews and tight turnaround times, but its former ePlan solution was poorly integrated with Accela, creating manual work, visibility gaps, and delays. The county turned to Avolve Software and its DigEplan Pro solution to improve electronic plan review and streamline communication with applicants without changing existing workflows.

Avolve Software implemented DigEplan Pro with support from TruePoint Solutions, and within two months Pima County reported faster application entry, improved transparency, and a single system where staff could see queue status in real time. The county also reduced reliance on manual, email-based steps and expected to save staff time on administrative tasks, while improving collaboration and applicant updates.

Pima County

Tracey Gutheim

Operations Manager for Development Services