Case Study: Washington Suburban Sanitary Commission achieves faster, paperless plan review with Avolve Software's ProjectDox

Open communication, simplified business process and training streamlines customer adoption process

The Washington Suburban Sanitary Commission (WSSC), a major water and wastewater utility, faced a slow and inefficient paper-based plan review process that was time-consuming and costly. To modernize operations and improve adoption for both internal staff and external clients, WSSC partnered with Avolve Software to implement the ProjectDox ePlan Review system.

Avolve Software's ProjectDox solution streamlined the review process by enabling electronic submissions and concurrent, color-coded reviews across departments. By enforcing a mandatory paper cut-off date after a volunteer period and providing extensive training, WSSC achieved massive gains. The vendor's tools helped reduce plan review time from eight weeks to just two-to-three weeks and slashed the rejection rate for submissions from 85% to under 15%, while also saving a significant amount of paper.

Washington Suburban Sanitary Commission

Jerry N. Johnson

CEO