Case Study: City of Walnut Creek achieves streamlined, transparent plan review with Avolve Software

DigEplan creates a more stable foundation for Walnut Creek’s ongoing development projects

The City of Walnut Creek was struggling with a manual, paper-based plan review process that created storage problems, slow document handling, limited transparency for applicants, and frustration for staff and customers. During the pandemic, the City accelerated its move to electronic plan review and evaluated solutions from Avolve Software, with DigEplan standing out as a user-friendly, cost-effective option.

Avolve Software implemented DigEplan with support from TruePoint Solutions, enabling electronic submissions, payments, and centralized document access. The result was a more streamlined intake and review process with better file checks, 24/7 payment access, improved transparency for applicants, and less reliance on paper storage, helping the City handle its high development volume more efficiently.

City of Walnut Creek

Jessica Azevedo

Permit Center Supervisor