Case Study: City of Boise achieves streamlined electronic plan review with Avolve Software’s ProjectDox

City of Boise - Customer Case Study

The City of Boise, Idaho’s largest city, needed to replace an antiquated paper-based plan review process that was slow and difficult to track, especially as demand for digital submission grew. After evaluating options, the city chose Avolve Software’s ProjectDox for its functionality, ease of use, and scalability to support building and planning review work across multiple departments.

Avolve Software implemented ProjectDox to centralize plan review, streamline document uploads and queues, and enable both internal staff and external contractors to collaborate digitally. The results included faster reviews, better visibility and tracking, improved task management through built-in reporting, and clearer communication for applicants; during peak demand and COVID-era development surges, outside reviewers helped complete simpler reviews more quickly and keep workflows moving.

City of Boise

Joe Bu Morrisroe

PDS Business Process Analyst, Planning and Development Services