Case Study: Millennium Trust Company achieves 75% reduction in rollover transaction processing with Avoka Transact (Avoka)

Millennium Trust Offers a Mobile-Optimized 401K Rollover

Millennium Trust Company, a leading financial services custodian, struggled with expensive, paper-based processing for automatic rollover IRAs—seasonal year‑end peaks, incomplete or incorrect paper forms, heavy manual re-keying, follow‑up calls and extra seasonal staffing that hurt online competitiveness and service quality. To address this, Millennium Trust engaged Avoka and its Avoka Transact solution (Data Validation & Real‑Time Data Delivery Technology).

Avoka implemented mobile‑optimized, guided Avoka Transact smartforms with real‑time validation, backend integration (including LexisNexis identity checks) and automatic data delivery, eliminating most manual workflows and re‑keying. The Avoka solution made forms easier to complete, routed validated data directly to Millennium Trust’s systems, and delivered measurable impact—a 75% reduction in rollover transaction processing—plus improved data quality, scalability for seasonal peaks, and faster customer completion.

Millennium Trust Company