Case Study: Family Matters In-Home Care achieves faster caregiver response times with Avochato

Using SMS to make senior in-home care 
 more reliable and efficient

Family Matters In-Home Care, a provider of professional senior care services, needed a fast and reliable way to communicate with its large, mobile team of caregivers. Their previous text messaging applications were ineffective, often resulting in jumbled messages and poor user experience, which made it difficult to address last-minute scheduling issues and coordinate care. They turned to Avochato for an SMS solution to improve these critical communications.

By implementing Avochato's SMS platform, the operations team efficiently scheduled shifts, segmented caregivers using tags, and used templates to send quick messages. This solution drastically decreased response times from caregivers and increased their satisfaction with communication. Avochato also helped the HR team reduce interview no-show rates by texting applicants, making recruiting more effective. The vendor's tools enabled efficient, scalable two-way conversations that supported the company's growth.

Family Matters In-Home Care

Rochelle Hernandez-Lomboy

Operations Manager