Case Study: Twiddy & Company achieves 40%+ higher conversions with Avochato

Twiddy modernizes guest communication with Avochato

Twiddy & Company, a vacation rental company in the Outer Banks of North Carolina, faced the challenge of finding a way to have real-time, convenient conversations with guests and staff at a large scale. They wanted a modern communication solution to improve engagement throughout the entire customer journey. They turned to the vendor Avochato for its business SMS platform.

By implementing Avochato's texting solution, which integrated with their existing Salesforce system, Twiddy modernized its guest communications. This allowed them to easily connect with prospects, guests, and internal teams via text. The solution drove a significant 40%+ lift in conversions and led to higher satisfaction for both customers and staff.

Twiddy & Company

Mike Wilson

Chief Financial Officer