Case Study: Yost & Campbell cuts burnout and grows revenue with Avoca AI

Yost & Campbell grows revenue 20% with Avoca

The customer, Yost & Campbell, faced significant operational challenges with a high volume of inbound calls leading to customer frustration, employee stress, and managerial distraction. Their workplace was described as running "hot" with stacked calls. They implemented a solution from the vendor Avoca, using its AI product to handle these routine inbound calls.

Avoca's AI solution transformed operations by taking the first call on every inbound contact. This allowed the Yost & Campbell team to focus on complex calls and escalations, creating a calmer and more focused office environment. The measurable results were substantial, including 20% revenue growth and over 50% of calls being booked by AI. The solution also eliminated the need for nine after-hours vendors and achieved a 100% first-ring answer rate.

Yost & Campbell