Case Study: Viking Pest Control achieves 24/7 AI call coverage and direct PestPac booking with Avoca AI

Viking Pest Control handles hundreds of after-hours calls per week with Avoca

viking pest control, a pest control company serving multiple states, faced the challenge of losing after-hours and overflow calls to competitors. Their previous system could not accurately handle their complex pricing by service tier and zip code, leading to messy handoffs and lost jobs. They turned to Avoca and its AI agent service to provide intelligent call coverage that could actually book appointments.

Avoca implemented a custom AI agent named Sarah that integrates directly with Viking's PestPac CRM. The solution answers calls, differentiates between service plans, and books jobs directly into the system with structured notes. This has resulted in Sarah handling hundreds of calls per week with 100% after-hours coverage and zero hold time. Avoca's integration delivers qualified leads ready for reps to close, eliminating the need for retyping information and ensuring no calls are missed.

Viking Pest Control