Case Study: HL Bowman achieves 100% call answer rate and 70% revenue growth with Avoca AI

Transformed Customer Experience with Avoca's AI CSR

HL Bowman, a full-service HVAC and plumbing company, was struggling with an overwhelmed front office that could not handle its high call volume. This resulted in missed calls, inefficient marketing spend, and a high cost per conversion. They partnered with Avoca to implement its AI communication suite to capture every lead without expanding their staff.

Avoca's solution included its Responder, Outbound, Simple Scheduler, and Speed to Lead products. This integrated system achieved a 100% call answer rate and proactively followed up on missed opportunities. The results for HL Bowman were significant, including a 70% revenue growth, a 39% reduction in cost per conversion, and a 93% AI satisfaction score from customers.

HL Bowman

Bryan Enders

President