Case Study: Top Flight Electric boosts after-hours booking with Avoca AI

Top Flight Electric - Customer Case Study

Top Flight Electric, a Florida-based electrical services company with an A+ BBB rating, faced a significant challenge with missed after-hours calls. This led to a low 10% booking rate for those leads, capped their revenue growth, and caused considerable stress for their team trying to manage calls manually. They turned to Avoca for a solution using its AI-powered call handling service.

By implementing Avoca's Responder and WebChat products, the company automated its after-hours customer interactions. The AI solution instantly answered calls and web inquiries 24/7, booking appointments directly into the schedule without human intervention. The results for Top Flight Electric were dramatic: their booking rate surged to 75%, they captured $175,000 in additional revenue, and they hired four new technicians to handle the increased business, all while significantly improving team morale.

Top Flight Electric

Braquel Norwood

Office Manager