Case Study: Sila Services scales AI across 35+ brands with Avoca

Sila Services handles 130,000+ calls per quarter with Avoca

Sila Services, a home services platform operating across numerous brands, faced a significant operational challenge. Their strategy of growth through acquisition meant that each new brand required a weeks-long, manual process to configure systems and train call handling, hindering scalability. To overcome this, they partnered with vendor Avoca to implement a standardized solution using Avoca's AI CSR.

Avoca developed a repeatable playbook for Sila Services called the Sila Standard, which streamlined the onboarding of new brands. This solution enabled Avoca's AI to handle over 130,000 calls per quarter, book 22% of total revenue, and achieve a 95% AI acceptance rate. Following this success, Sila also replaced its legacy web scheduler with Avoca's Simple Scheduler, which dramatically increased booking conversion rates.

Sila Services

Keith Chisholm

Chief Technology Officer