Case Study: Shipley Energy handles peak inbound fuel calls with Avoca AI voice agent

Shipley Energy handles 1/3 of inbound calls with Avoca

Shipley Energy, an energy distributor, faced a major challenge in handling extreme seasonal call volume from customers phoning in fuel orders. Their goal was to eliminate long hold times during cold weather peaks. To address this, they deployed an AI voice agent named Sarah from the vendor Avoca.

The Avoca solution was an AI voice agent that integrates with Shipley's backend systems to identify callers and quote live, accurate fuel pricing in real time. This implementation resulted in zero hold times during peak periods, with the Avoca agent handling one third of all inbound calls end-to-end. The company was able to run 39 concurrent calls, dramatically increasing its call capacity and achieving a fantastic ROI.

Shipley Energy