Case Study: My Plumber Plus Eliminates Hold Times with Avoca AI

My Plumber Plus - Customer Case Study

My Plumber Plus, a large residential plumbing and HVAC company, faced significant inefficiencies with its overflow call process. The customer's calls were routed to a slow third-party service, resulting in long hold times, poor booking accuracy, and a substantial loss of potential revenue. To address this challenge, they turned to Avoca and implemented its Avoca Responder AI service.

Avoca deployed its AI solution to instantly handle overflow calls, eliminating hold times entirely. The results were immediate, with the system handling over 1,000 calls and achieving a 17% higher booking rate. This provided the operations team with full visibility into call outcomes and delivered a seamless, natural experience for callers, significantly enhancing the customer experience.

My Plumber Plus

Jason Price

Director of Marketing