Case Study: Lodi Garage Door boosts closing rates and captures missed calls with Avoca AI

Lodi Garage Door boosts closing rates to 70% with Avoca

Lodi Garage Door, a home services company specializing in garage door installation and repair, faced a significant challenge in handling high call volumes, particularly for complex new-build warranty inquiries. With calls going unanswered during nights, weekends, and overflow periods, they were missing out on high-margin opportunities. They partnered with the vendor Avoca to implement its AI-powered customer service solution to address this.

Avoca implemented its AI agent, named Avery, which was tailored to understand the intricacies of Lodi's new-construction warranties and market-specific promotions. The solution successfully handled over 1,000 calls that would have been missed in its first 90 days in Phoenix alone. This led to a closing rate of up to 70% and contributed to the company achieving record-breaking months for service and replacement revenue, having a huge impact on the bottom line.

Lodi Garage Door