Case Study: Homer Home Service achieves 30-second speed to lead and 25-30% higher booking rates with Avoca

Homer Home Service cuts speed to lead to 30 seconds with Avoca

Homer Home Service, a multi-brand home services platform, faced significant challenges during peak seasons, with speed to lead times stretching from two days up to a week. This delay caused them to miss opportunities as their team was overwhelmed by call volume, unable to respond to all incoming leads, especially those from national retail partners. To address this chaos, they implemented Avoca's AI platform, which includes Responder, First Line of Defense, and Speed to Lead services.

The solution from Avoca centered on their AI agent, Beatrice (Bea), which made first contact with customers in roughly 30 seconds. This implementation handled the entire customer journey, from initial lead response to inbound calls and outbound follow-ups. The results were a 25-30% increase in booking rate across all brands and an additional 200 to 500 customer interactions handled per day, allowing the human team to focus on more complex calls.

Homer Home Service