Case Study: Granite Comfort achieves 20% YoY revenue growth with Avoca AI

Granite Comfort lifts revenue 20% YoY with Avoca

Granite Comfort, a home services company, faced unpredictable call volume spikes and had no visibility into missed demand across its nine separate call center operations. This lack of a clear performance view was capping growth. They partnered with Avoca to retool their customer-facing operations around AI.

Avoca implemented its AI platform, including Avoca Responder to answer every call and Avoca Human-in-the-Loop for 24/7 live booking. This consolidated nine contact centers into one, eliminated after-hours vendors, and provided a unified data view. The results included a 20% year-over-year revenue lift at their pilot brand and over 50% of bookable calls handled end-to-end by AI.

Granite Comfort