Case Study: Call Dad Scales Inbound Calls and Books More Jobs with Avoca AI

Call Dad handles 78% of calls with Avoca

Call Dad, a home services company, faced the challenge of unpredictable call volume that made it difficult to staff efficiently without either overpaying or missing high-value repair jobs. To address this, they turned to Avoca AI and implemented its Responder Hybrid solution.

Avoca's solution blended AI and human agents on a single phone line to handle calls. This allowed the AI to autonomously resolve the majority of routine calls. The results were significant, with Avoca's system handling 78% of all calls and achieving a 90%+ call resolution rate. Most importantly, over 70% of booked jobs became high-margin repair and service work.

Call Dad