Case Study: Brody Pennell Heating and Air Conditioning boosts booking rates with Avoca

Brody Pennell boosts booking rates to 90% with Avoca

Brody Pennell Heating and Air Conditioning, a Los Angeles HVAC leader, faced a challenge with a disconnected front office. The company relied on four separate vendors for calls, chat, scheduling, and text campaigns, which created data silos and operational inefficiencies. To resolve this, they turned to Avoca to implement its AI platform.

Avoca replaced the four standalone tools with its singular AI system, which unified voice, chat, text, web, outbound, and quality assurance. This integration provided shared data across all channels, resolving inaccuracies. The results were significant: the booking rate increased from 65-70% to 90%, Meta lead conversion rose from ~15% to 25%, and the call center manager regained 3 hours a day previously spent on manual reviews.

Brody Pennell Heating and Air Conditioning