Case Study: Pro Resources Staffing Services boosts service level with Avionté and Ringover

Pro Resources Staffing Services boosts service level from 60% to 96% with Avionte

Pro Resources Staffing Services, a recognized temp staffing firm, faced challenges with limited call visibility, inefficient manual data entry, and a low 60% service level due to missed candidate and client calls. These issues hindered recruiter productivity and created gaps in their customer service. They sought a solution from vendor Avionté by integrating a new communication tool.

By integrating Ringover's cloud-based VoIP service directly into the Avionté staffing platform, Pro Resources automated call logging and captured previously missed inquiries. This solution from Avionté dramatically increased their service level from 60% to 96%, eliminated manual data entry for recruiters, and provided managers with real-time visibility for coaching, resulting in stronger talent pipelines and a better experience for clients and candidates.

Pro Resources Staffing Services