Case Study: University of Melbourne achieves a clearer, trusted staff intranet with Avion Agency

University of Melbourne reshapes its staff hub for 8,000 employees with Avion Agency, boosting page views 400%

The University of Melbourne faced a challenge as its critical workplace information was fragmented across dozens of school-specific sites, making it difficult for 8,000 staff to find what they needed. The university tasked Avion Agency with consolidating this information into a single, cohesive intranet to create a central and trusted resource for all employees.

Avion Agency addressed this by auditing existing content, developing a new information architecture, and writing thousands of pages over an 18-month period. Despite significant organizational change, Avion delivered a new Staff Hub that achieved a 400% increase in monthly page views and provided improved information clarity and cohesion across the university's schools.

University of Melbourne