Case Study: Charlotte Hungerford Hospital achieves enhanced patient safety and faster investigations with Avigilon AI security solutions

Protecting Patients with Advanced Technology

Charlotte Hungerford Hospital, a century-old community hospital in Torrington, CT serving more than 100,000 lives, struggled with an outdated security system that provided poor video coverage, frequent crashes, and unreliable playback—leaving incidents unresolved and hampering forensic investigations. The hospital needed a cost-effective, scalable surveillance solution to protect patients and staff across multiple locations.

CHH implemented Avigilon’s AI-driven solution—deploying 100+ H4 and HD multisensor cameras with self-learning analytics, Avigilon Appearance Search, Avigilon Presence Detector sensors, and Avigilon Control Center software—to improve detection, preserve privacy in sensitive areas, and speed investigations. The upgrade delivered faster event response, significantly reduced time spent reviewing footage, improved situational awareness and operational efficiencies, and provided a scalable roadmap for continued patient and staff safety.

Charlotte Hungerford Hospital

Chad Rioux

Director of Security