Case Study: Damar Services achieves faster investigations, stronger campus security and improved staff training with Avigilon high-definition surveillance

Damar Services - Customer Case Study

Damar Services, a nonprofit residential care provider for people with developmental disabilities serving 145 clients across a 46‑acre campus, needed to maintain resident health and safety, improve staff training, and recognize performance excellence. Their legacy analog surveillance was unreliable and low‑resolution, making incident review slow and ineffective.

They deployed an Avigilon high‑definition surveillance system—90+ HD cameras, analog encoders, two NVRs and Avigilon Control Center NVMS with HDSM—managed 24/7 by six security staff and integrated with existing IT and gate systems. The upgrade delivered clear, campus‑wide footage with up to 30 days retention, cut investigation time from hours to minutes, improved incident prevention and proactive response, reduced service complaints, and became a practical tool for staff training and performance validation.

Damar Services

Diane Lamond

Director of Treatment