Case Study: Community Transit achieves faster investigations and enhanced facility safety with Avigilon high-definition surveillance

Community Transit, Snohomish County, Washington - Customer Case Study

Community Transit, the public bus and vanpool agency serving Snohomish County, Washington, faced a growing safety challenge as ridership and operations expanded. Their aging mix of analog VHS/DVR cameras left blind spots and produced low-quality images that hampered incident identification and employee safety across two main operating bases and extensive vehicle and fuel storage areas. A threat and vulnerability assessment made upgrading surveillance a top priority.

Community Transit replaced the legacy system with Avigilon high-definition cameras and Avigilon Control Center software (with HDSM) and deployed on-site NVRs to retain about a week of footage. The HD system delivers clear facial and license-plate detail (effective to roughly 150 feet), reduced investigation times from hours to minutes using pixel search, improved coverage with fewer cameras, and provided a strong cost/performance return plus responsive vendor support.

Community Transit

Don Burr

Risk Management Analyst