Case Study: Parsons strengthens global video communications with AVI-SPL customer care support

Supporting an Engineering Firm’s Video Communications

Parsons, a multinational engineering, construction, technical, and management services firm, needed a reliable way to support its growing video communications network across global operations. As its deployment expanded to include Cisco video conferencing endpoints, executive desktop systems, and Cisco Jabber accounts, Parsons needed a partner that could help keep meetings and collaboration running smoothly for users worldwide.

AVI-SPL provided proactive customer care through its Global Help Desk, offering 24/7 technical support and monitoring for Parsons’ video endpoints and meeting rooms. Working alongside Parsons’ internal support team, AVI-SPL helped maintain reliable video communications that Parsons used daily for job interviews, RFP responses, and executive meetings, improving collaboration across regions and supporting high-stakes client presentations with fewer travel costs and delays.

Parsons

Mark McGinnis

IS Audio Video Engineer