Case Study: HELP Pain Medical Network improves patient care and training with AVI-SPL video collaboration solutions

HELP Pain Medical Network - Customer Case Study

HELP Pain Medical Network, a California pain therapy clinic, needed a cost-effective way to deliver treatment and training to patients spread across communities as far as three hours away, while reducing travel time, expenses, and communication gaps with primary physicians. AVI-SPL helped address this challenge with a video collaboration approach centered on a customized Polycom-based telepresence solution.

AVI-SPL implemented two Caméléon Telepresence systems at the San Mateo and Fresno locations, plus a single-screen Polycom RealPresence system in Salinas and 100 RealPresence desktop clients for physicians and staff. The result was faster, more efficient patient education and rehabilitation sessions in 30-minute to 1-hour blocks, reduced travel for patients and staff, and stronger physician involvement in treatment; within six months, users had become highly proficient with the system, and HELP Pain Medical Network expanded plans to use the technology for underserved communities in southern California.

HELP Pain Medical Network

Justin Kromelow

CEO