Case Study: Fleming’s Prime Steakhouse & Wine Bar streamlines nationwide collaboration with AVI-SPL

Fleming’s Prime Steakhouse & Wine Bar - Customer Case Study

Fleming’s Prime Steakhouse & Wine Bar, a nationwide hospitality chain, needed a reliable way to keep operations consistent across 65 restaurants and two corporate locations. To support internal meetings, training, wine tastings, and menu rollouts, Fleming’s had already deployed Cisco video conferencing systems and wanted a partner to help maintain the existing equipment and infrastructure.

AVI-SPL connected its HelpDesk to Fleming’s video conferencing endpoints and provided nationwide on-site support, troubleshooting, and additional units as needed. The result was a smoother, more accessible support experience for staff, with all sessions interactive, collaborative, and recorded for later use; AVI-SPL helped Fleming’s expand video collaboration across the business and even supported guest use of private dining rooms for business meetings.

Fleming’s Prime Steakhouse & Wine Bar

Craig Sheppard

National IT Services Director