Case Study: Carrollton Bank elevates communication and client support with AVI-SPL and Microsoft Teams Phone

Carrollton Bank streamlines communication in 40 days with AVI-SPL

Carrollton Bank, a financial institution based in Illinois, faced challenges with its outdated cloud-calling system, which had limited support, scalability issues, and high costs. These problems hindered the bank's ability to provide its signature customer service. Partnering with vendor AVI-SPL, CIO Brenda Emerson sought a modern cloud-based voice solution to address these pain points and support their customer-first mission.

AVI-SPL implemented a Microsoft Teams Phone solution integrated with CallTower's Operator Connect to provide the required SMS text and cloud fax capabilities. The result was a flawless adoption with employees quickly adapting to the new system. The solution standardized communication across branches, elevated client support with mobile-friendly features, and ensured regulatory compliance. The customer and vendor both reported the transition was exceptionally smooth, with the CIO calling it the best phone system adoption she had experienced in her career.

Carrollton Bank