Case Study: Cybertill reduces support calls and improves compliance with AVG Managed Workplace

Cybertill - Customer Case Study

Cybertill, a provider of EPoS and multi-channel retail systems, faced a growing burden on its support services because its clients were not properly maintaining the Windows-based hardware, leading to performance issues unrelated to its own software. This challenge prompted the company to search for a remote management tool to offer as a value-added service. The vendor, AVG Technologies, provided its AVG Managed Workplace solution to address these needs.

The implementation of AVG Managed Workplace allowed Cybertill to proactively manage client updates and maintain systems from a single portal. The results included a definite reduction in operating system-related support tickets and improved compliance for customers meeting security standards. The vendor's solution is expected to further reduce support calls, enabling Cybertill to provide a better and more efficient service.

Cybertill

Dan Hayes

Technical Director