Case Study: Four Seasons Hotels & Resorts achieves R&B profit optimization and enhanced guest experiences with Avero

Elevating guest experiences and profit with Avero

Four Seasons Hotels & Resorts aimed to expand revenue management beyond rooms to include restaurants, bars and other F&B outlets as part of a Total Revenue Management strategy. The chain faced inconsistent and messy POS data, wide variability in R&B costs and profits, and a need to give operators accurate, actionable information to optimize revenue and guest experience.

Four Seasons partnered with Avero to implement a four‑pillar program (Data, Communication, Standards, Initiatives), starting with an automated Data Quality Audit, standardized reporting and trainings, and targeted initiatives like Single Server Mentoring and Menu Engineering. The partnership delivered measurable results — including a 37% lift in a server’s average check, 22% higher dessert sales frequency, 23% more wine‑by‑the‑glass sales and a 20% increase in wine average check — while creating a scalable, enterprise-wide approach to R&B profit optimization.

Four Seasons Hotels and Resorts

David Warman

Senior Vice President of Experience & Enablement Marketing