Case Study: Jasper’s achieves higher average checks and improved server performance with Avero

Driving average check and improving server performance

Jasper’s Plano, a fine-dining restaurant in Plano, Texas operated by Kent Rathbun Restaurants, faced a surprise challenge after revamping its wine list: wine average checks declined instead of rising. General Manager Johnny Carros recognized wine as a key profit driver and turned to Avero for insight after initial changes didn’t produce the expected revenue lift.

Using Avero’s service-category tools, Carros pinpointed underperforming servers and wines, then launched targeted actions: pre-shift wine training, quick quizzes, recommended pairings, and weekly posted average-check results to encourage competition and reward top performers. Over several months wine-per-cover increased 4% (about $280,000 YOY incremental wine sales) and overall average check rose 5% (just under $200,000 incremental dinner sales), demonstrating the impact of data-driven coaching and tracking.

Jasper’s

Johnny Carros

General Manager