Case Study: Western Health achieves 99% faster SharePoint recovery than SLA with AvePoint's DocAve

Western Health Restores Microsoft® SharePoint® Data 99% Faster Than Organisational Service Level Agreement With DocAve®

Western Health, a major metropolitan health service in Melbourne with about 6,000 staff and four acute hospitals, was rolling out SharePoint to replace paper-heavy workflows and support document and records management across the network. With 15 GB on its intranet and terabytes planned, the organisation needed reliable, granular backup and fast recovery—its recovery SLA was eight hours—but native SharePoint tools could not meet those requirements.

Working with OBS, Western Health implemented AvePoint’s DocAve Backup and Restore as a centralised, scalable platform, running weekend differential and full backups and enabling item-level restores during business hours. The solution delivered restores in minutes—99% faster than the eight-hour SLA—minimising downtime, maintaining user confidence, and providing a platform that can grow with future SharePoint management needs, backed by 24/7 support.

Western Health

Cameron McBride

Manager, Systems & Software Solutions