Case Study: Social Security Administration achieves 50% faster backups and zero backup failures with AvePoint DocAve Backup and Recovery

Social Security Administration Deploys DocAve To Protect Mission-Critical SharePoint Deployment

The Social Security Administration’s Office of Telecommunications and Systems Operations (SSA OTSO) was running a pilot SharePoint and Project Server environment serving 60,000+ users and over 1 TB of data. Their initial STSADM/SQL backup approach proved slow and prone to corruption during live site access, making single-item restores time-consuming and unreliable; the team needed resource-efficient, item-level, full-fidelity recovery with a browser-based interface to support distributed administrators.

SSA deployed AvePoint’s DocAve Backup and Recovery, which was quick to install and offered an intuitive web UI for delegated restores. The solution cut backup times by 50%, eliminated backup failures, delivered item-level restores in seconds (about a 95% time/resource savings), improved IT efficiency and user adoption, and positioned SSA to expand from pilot to full-scale deployment while planning additional DocAve modules.

Social Security Administration

Shadeed Eleazer

Senior SharePoint Engineer, SSA OTSA