Case Study: Singapore Management University saves six months on SharePoint 2013 rollout with AvePoint Client Services

Singapore Management University Saves Six Months Required to Implement Microsoft® SharePoint® 2013 with AvePoint Client Services

Singapore Management University (SMU), a leading Singaporean university serving more than 8,300 students and 1,100 staff, needed to replace an eight‑year‑old Autonomy intranet that made content hard to find, updates cumbersome, lacked collaboration and was not mobile‑friendly. SMU chose a hybrid Microsoft SharePoint 2013/on‑line solution but required outside SharePoint expertise to plan, implement and train its team and users to minimize risk and ensure adoption.

SMU engaged AvePoint Client Services to run planning workshops, oversee implementation with an on‑site technical specialist, and deliver governance and end‑user training. The phased deployment was completed in six months—50% faster than expected—covered more than 9,100 users, and earned an average user satisfaction score of 8.2/10, delivering a more collaborative, mobile‑ready intranet.

Singapore Management University

Goh Wee Sen

Associate Director of Web & Media Technologies