Case Study: Barnakl improves support efficiency and customer satisfaction with Aventus

Barnakl improves ticket resolution times and customer satisfaction with Aventus

Barnakl, a health and wellness brand, faced growing support demands due to increased customer interest in its indoor air quality products. Their initial challenge was to improve the efficiency of their customer support operations, which led them to partner with Aventus for a Gorgias optimization project. As their needs evolved, the challenge expanded to scaling their support capacity while maintaining quality and handling a higher volume of complex inquiries.

Aventus addressed this by providing dedicated agent support and a refreshed Gorgias optimization. This combined solution of trained people and improved systems significantly increased customer satisfaction and improved ticket resolution times for Barnakl. The results included the ability to handle higher support volume more consistently and a decrease in repeat and escalated issues, creating a stable and scalable operation.

Barnakl