Case Study: Age Partnership achieves faster QA review and stronger compliance with Aveni

How Age Partnership Achieved 30% Efficiency Gains in 14 Days

Age Partnership, a leading UK equity release advisory firm, faced a challenge with its manual quality assurance process. The time-consuming reviews of customer calls were inefficient and hampered their ability to provide comprehensive oversight and data-led compliance evidence for FCA Consumer Duty regulations. They sought a faster, integrated solution to streamline this process and partnered with vendor Aveni to find it.

Aveni implemented its AI-powered solution, Aveni Detect, which uses natural language processing to automatically transcribe calls, identify key topics, and flag potential issues. This allowed QA teams to focus on critical problems and navigate calls quickly. The result was a smooth implementation and a measurable efficiency gain, with some reviews completed up to 30% faster. Aveni's solution also provided the firm with greater oversight and the ability to identify vulnerable customers, delivering crucial evidence for regulatory compliance.

Age Partnership

Gavin Syson

Head of QA